Letting Agents Educated

Letting Agents Educated On Making The Most Of The ‘Sharp End’ Of The Industry.

When a landlord has a problem tenant, it can be a stressful time and many don’t know what to do or who to turn to, so often end up putting the blame on the letting agent.  Without prior knowledge and experience of handling such situations, agents risk damaging their client relationship. Having worked with problem tenants and helped thousands of landlords spanning 25 years, industry expert and founder of Landlord Action, Paul Shamplina, is taking to the road, this time to help educate letting agents on how to maintain a good relationship with their client landlords, even when a tenancy goes wrong.

Paul started at a solicitors firm in litigation, learning his trade as a landlord and tenant eviction specialist, he went on to be a commercial bailiff, private investigator, debt collector and finally starting Landlord Action in 1999. He is also currently advising a Government ThinkTank on refining the eviction process.  Paul’s wealth of experience in managing the three way relationship between tenant, landlord and agent, qualifies him to provide practical advice on the best course of action whilst keeping all parties properly advised. “Even with the most thorough referencing, difficult tenancies do arise which are beyond the control of any letting agent” he says. However, according to Paul, if more agents knew how to handle problem enquiries correctly from the outset, the chance of such issues escalating would be significantly reduced – a valuable skill which would improve any agents’ offering.

The two hour seminars are designed specifically for letting agents and follow a practical ‘question and answer’ format. They cover a range of technical topics, delivered in a simple, none-jargon way, which agents can relate to.  The comprehensive sessions cover everything from ‘attracting new landlords’, ‘referencing’, ‘tenancy agreements’, ‘deposit schemes’, ‘good practice’, ‘risk management’, ‘What to do when a tenancy goes bad’, ‘maintaining landlords’, ‘serving notice’ and ‘court procedures’.

Paul comments “The training is designed to arm agents with the skills and knowledge needed to support their landlords through the life of a tenancy and particularly when things go wrong.  Being able to confidently reassure landlords that everything is being done to regain possession of their property, and where necessary recover any loss of rent, enables agents to demonstrate an upholding of responsibility with the demeanour of a well run professional agency, which will ultimately help them to retain business.”

Paul was recently instructed to carry out a workshop with 10 employees of Tobin Jones letting agent in response to a number of enquiries the company had received relating to notices. Managing Director, Mr Tobin Jones, said “The seminar was very proactive ranging across a wide variety of subjects, all pertinent to our day to day operations. Paul brings a really refreshing common-sense approach to the problems encountered in all aspects of the trade. My staff were delighted with the mornings work and all commented that they had learnt lots they did not know before and had many other issues clarified.”

Paul Shamplina is taking bookings for this ‘Letting Agent Workshops’ throughout 2014.

Precise Treatment Reduces Pain

Detail needs experts. Expert time is worth it when it saves you a costly mistake. Main objective: Get the property back. Best action: Very precise treatment.

Serving a notice is actually the most important part of the possession process.

It isn’t complicated but one tiny error can cause dreadful problems.

That’s why we say, don’t DIY and don’t use internet amateurs. It’s not worth it.

1. Compliance Errors
If the tenant doesn’t leave at Step1, the notice had better be valid. Because then it has to go to court. Any little error can get a case thrown out. And you have to start all over again.

2. Attempting Short-Cuts.
In an effort to be quick, some internet services aimed at landlords are using short-cuts around the process. But if the tenant doesn’t leave (50%) these practices can backfire at court and the case thrown out.

3. Trying to Save Pennies.
Internet services have mushroomed and landlords can expect to get what they pay for. To get the process done PROPERLY it takes a certain amount of time for an expert to look over a file and be accurate. Our fees cover that expert time.

Chasing courts for dates, arranging advocates and preparing court papers is time consuming. Especially if you’ve never done it before.

Some landlord and agents have served notices themselves. They believed they were saving a few pounds but it often ended up costing them more.

If you lose a claim, the court can order you to pay the tenant’s defence cost, which can run to hundreds or thousands of pounds.

Our in-house Solicitors are there to get your property back as fast as they can. And we protect landlords and agents from themselves.

As experts, we know that in the rush to get things done, errors can happen. And those errors can can come back later to mess up your case – and the whole process has to start again.

You can speed things up – give us accurate information quickly. Help us to help you.

There are services on the web who will prepare papers BUT they get you to pay the court-fee separately and get you to sign the court papers – so in fact they don’t represent you!

If your notice (at Step1) wasn’t drafted or served correctly you risk wasting your court fees and losing a whole lot of time because of a small error.

We won’t let your case anywhere near a court until we have checked every little detail. To make sure you don’t waste time or money, at Step-2 we first only charge part of the fee.

If your notice is fine, then you just pay the balance of the fee and we issue the claim. If there is a problem with your notice or paperwork, we will advise you what to do next.

Courts take the view that possession proceedings can make someone homeless. So they are very careful. If there’s any error in the notice, they throw the case out. It’s the process. Get it right or lose.

If the notice is invalid, you have to start all over again. The weeks or months you’ve waited are wasted. If there were rent arrears, there are now more.

If there weren’t rent arrears, they might now start. More fees. More lost rent. And still no possession. Tenants can be alerted to making a counter-claim.

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