Court call-centres fuelling possession delays.
Since reporting a year ago that under-resourced county courts were overwhelmed by the number of possession claims being put forward, Landlord Action says the problem has not improved and is now being compounded by the use of call centres run by inexperienced temporary staff. They warn other practitioners “If you want an answer quickly, be prepared to chase.”
Twelve months ago, Landlord Action employed a full-time member of staff solely to follow up claims made to the courts. They wanted to ensure they continued providing clients with an efficient service, despite the challenges via third party delays. However, with further court closures, it now transpires that some county courts are operating call centres, where temporary staff, with little or no experience, have been appointed to process claims and correspondence....