Terms and Conditions

Terms of Business

1. GENERAL

(a) 'Landlord Action' refers to 'Landlord Action Limited'.

(b) Cases are handled by the Landlord Action Operations Team in our North London office.

(c) The Operations Team will confirm case details and send an invoice for the service(s) by post and email, if an email address is supplied.

(d) Landlord Action keeps landlords up to date on the progress of their case(s). Sometimes with litigation, delay is unavoidable. If there is a delay we, or our solicitors, will tell you what the delay is.

(e) If you have a question about your case, email MyCase@LandlordAction.co.uk. Please quote your case reference number - it helps us to respond promptly.

2. PROGRESSING YOUR MATTER

(a) We will always try to bring your matter to a successful and satisfactory conclusion.

(b) We will advise you of the amount of time it will take to progress your matter and advise you of all key events in writing.

(c) You can rest assured of our best attention at all times, but should you have any complaint about our service, please write to The Operations Director. If you are not satisfied with the outcome, then write to our Chairman, Johnathan Chippeck.

3. CONFIDENTIALITY

Landlord Action keeps clients' affairs confidential and will only enter conversations and correspondence with landlords who are named on a specific case and the solicitors and advocate acting on their behalf.

4. CLIENT CARE

The Landlord Action office system requires staff to meet certain standards with regard to client care. Standards include:

Clients should receive copies of all substantive correspondence.
Effort must be made to return client phone calls within 24 hours.
Effort must be made to deal with correspondence in a timely manner.
Letters should be written in plain English.
There are other standards but these are the main ones that affect your dealings with us. Please remind us if you feel we are not keeping to them. In return, we ask you to respond to our requests promptly.

5. Charges

(a) All our fees are fixed and all-inclusive for undefended (most) cases. They may change occasionally and are shown clearly on our website. When a claim is successful, the Court usually orders the tenant to pay some of your legal costs.

(b) Fees are not all-inclusive, if witness statements are required. Such as:

(i) If you are unable to attend court, the solicitor will need to draw up a witness statement on your behalf. Charge £130.00 plus VAT.

(ii) If your Agreement is an oral Agreement, you would be advised to submit a solicitor drafted witness statement. Charge £130.00 plus VAT.

(iii) For a process server to attend court, there is a charge of £100 plus VAT.

(iv) For a Certificate of Service or Witness Statement drawn up by Landlord Action, the charge will be £60 plus VAT.

(c) Where a case is defended it is impossible for us to fix a fee for these cases, because these cases are open-ended. If your case becomes a defended one, our dedicated solicitor will continue at, what we consider to be, favourable hourly rates or you can move the case, at no charge, to a solicitor of your choice.

(d) If you apply for bailiff action yourself and you DO NOT inform Landlord Action, you are still liable to pay part of the solicitor’s fee and admin charges.

(e) Should you wish to issue proceedings against a guarantor the solicitors will charge an additional cost of £150.00 plus VAT.

6. TERMINATION OF SERVICES

(a) You may end your instructions to us in writing at any time but we may keep your documents while there is money owed to us. We will move the case, at no charge, to a solicitor of your choice.

(b) If, after paying for Step 1, you later decide to terminate the case and a notice has not yet been drawn up you will receive a 50% refund. However, of a notice has been drawn up, you will receive no refund.

(c) If, after paying for Step 1, you do not submit the necessary paperwork and information within 21 days of us requesting them, you will forfeit all the Step 1 fee.

(d) If, after you send us the 'Case Information Form', you later decide to terminate the case we will refund you 50% of the Step 2 fees, as long as the case has not been sent to the Solicitors. We retain the remainder to cover administrative costs. However, if the solicitor has already applied to the court (issued the documents), you will receive no refund.

(e) If, after paying for Step 2, you do not submit the necessary paperwork and information within 21 days of us requesting them, we may choose to stop acting for you. We will give you reasonable notice that we intend to stop acting for you and will refund you 50% of the Step 2 fees. We retain the remainder to cover administrative costs.

(f) If we are unsuccessful in an action because of an error due to incorrect information you supplied, you will forfeit your fees.

(g) Any corrections you want to make to information you have previously supplied must be made in writing, prior to us using the previously supplied incorrect information. If we have already used the previously supplied information you may be required to start the entire, or part of the, process again and so forfeit any fees already paid.

(h) Any refunds may take up to 28 days to process.

7. IDENTIFICATION REQUIREMENT

Before a case can be forwarded to our solicitors, under UK money laundering rules, we need confirmation of your identity and address, details of the required documentation will be requested when you instruct us.

8. DATA PROTECTION

The Data Protection Act requires us to tell you that your particulars are held on our database. We may from time to time use these details to send you information we think might be of interest to you.

9. STORAGE

After completing a case, we need to keep a file stored for 6 years. Files will be safely destroyed after 6 years. To retrieve your file from storage the fee is £50 plus VAT.

10. OTHER MATTERS

(a) If you require clarification on any points in these Terms of Business please contact the case handler dealing with your matter.

(b) The law governing any dispute arising from these Terms of Business shall be the laws of England.

11. CONTACT

Landlord Action
Concorde House, Grenville Place
London NW7 3SA
020 8906 3838
MyCase@LandlordAction.co.uk.

Please quote your case reference number, it helps us to respond promptly.

Helpful suggestions, corrections or comments are welcome.
Landlord Action Ltd, registered under Company No.: 3840179.

Registered address: Landlord Action Ltd, Britanic House, 17 Highfield Road, London, NW11 9LS

LANDLORD ACTION® is a Registered® Trademark, No.: 2438321.