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Nearly all agents and half of all landlords (residential market) have asked tenants to leave on at least one occasion since 1988, usually due to arrears and for unacceptable tenant behaviour (damage, noise, violence, abusive behaviour). Thirty per cent of landlords and 80% of agents had taken court action at least once since 1988."

The Department of Environment, Transport and the Regions, Housing Research Summary Private Landlords in England.

"The Townends Property Management team have been using the services of Landlord Action for over 12 months and have been delighted with their helpful attitude and level of industry expertise. The team at Landlord Action have a wealth of knowledge in relation to possession cases. Townends clients who have used them have had successful outcomes in regaining possession of their properties through the courts. Whenever the Townends team have attended court on the behalf of clients, they have always commented on the professionalism of the Landlord Action advocates and been very impressed by the way the cases were presented. In summary, Landlord Action are a pleasure to deal with and I look forward to working with them again in the future."

Luticha McNeal, Head of Property Management Badger Holdings Limited

"Life Residential has dealt with over 8000 tenancies in the past 12 years and have had it’s fair share of legal issues concerning tenant arrears and the eviction process. Until now, we can honestly say we have never received the professional service relating to all legal aspects concerning problem tenancies that Landlord Actions has provided to us. They have always kept us up to date every step of the way and been upfront and fair with their fees. We would most certainly not hesitate to recommend Landlord Action as “The Service Provider” for agents and landlords. Keep up the good work."

Jason Dienaar, Director, LIFE Residential

"Fortunately we haven't needed to use the services of Landlord Action too often, but when we have, we have found them to be very efficient, knowledgeable and re-assuring and very easy to talk to for advice. We would recommend them to any one of our landlords"

Rick Flay - Belvoir, Sheffield and Chesterfield

"Dear Deniz , Just to say I have used your company on two occasions and both times the tenant's have left on or before the said date on the letter. The letter sent to the tenant is very powerful and usually does the trick. I have recommended your company to friends for them to use your efficient and professional service."

Regards Mr D Russell

"Just to say I am pleased to confirm that payment has been recieved from the debtors as a result of your swift action. I am pleased to say I would recomend your company to anyone seeking help from problem tenants. Thanks"

Mr Raja

"Thank you so much for getting rid of the most annoying tenants. You handled my case so swiftly and effectively. I have recommended you to other people with properties, as a vital number to keep, just in case.""

K McCorry

"We are writing to advise that the above were evicted by Bailiffs on 20th June 2006. To date no monies have been received and the property is in a very bad condition. Thank you for your help in bringing this matter to a successful conclusion. We would also like to say that we were very pleased with the service provided by your company and would have no hesitation in recommending your service to other landlords whom we know ... "

Kelvin and Lorraine Walsh

"We thank you for your work you did for us evicting our tenant, he has now moved out and we would like to close the case ... We didn't have a problem tenant he paid every month on time, the problem was we had sold our house, he had a very bad credit rating and he couldn't get another rented accommodation, we tried to give him an eviction notice but it wouldn't hold up in the courts, so our friends at landlord action just sent step 1 letter and two weeks later he was gone. Thanks for your support."

Jenny & Waynus Hilden
Hilden Enterprise Ltd

"I would like to express my sincere gratitude and thanks for the help received regarding this case ... I must admit I was a little doubtful when my letting agent suggested you as a starting point. I can tell you that we are now suitably impressed and will recommend your services to others in the future."

Ian Salmons

"You helped me put together a statement showing clearly how the arrears had mounted up, and this was attached to the relevant notices served on the tenant. Following this our phone was red hot! Prior to this it had become impossible to communicate with the tenant.
" … within two weeks they had abandoned the property … This was achieved with a fee to myself of £115.15p - very cheap …
" … For once I feel that I am in control and on the winning side in an altercation with a tenant; all too often they get it all their own way."

S Taylor, Hull

"Spencer Property Services have used the services of Landlord Action for over 7 years. We have always found their staff to be prompt, efficient, pleasant and extremely reliable.
"The service they offer is second to none and we have no hesitation in recommending this company.

Elaine Bennett, Manager, Management Department. Spencers Property Services, Woodford Green, Essex

"My brother was supposed to have let his property out to just four people; instead he ended up swamped by 40 immigrants. The estate agency involved was thoroughly crooked and the solicitors we approached were a joke. One solicitor wanted £1000 up front!"
"Landlord Action served the tenants with a notice to leave the property very speedily and at a very reasonable price…"
"The pressure worked and my brother had his house back… We strongly recommend Landlord Action to any landlords who are victims of problem tenants."

M Busani - Middlesex

"I am delighted to tell you that Ms X vacated her flat after you served a Section 8 notice … and therefore it will not be necessary to proceed to Step 2."
"I would like to take this opportunity to say how impressed I have been with your company's efficiency and professionalism - you provide an excellent service and I wish I had known about it a long time ago!"

Simon Spong - Kent

   
 

Rent problem

Rent problems can occur as a result of negligence on the part of the tenant but they can also occur as a result of a breach of contract on the part of the landlord. Every landlord is responsible for the upkeep of the basic supply of hot water and electric, for example, but if fundamental appliances and utilities are not in full working order, it can be seen as grounds for withholding rent. There are a multitude of reasons why a landlord may experience rent problems but the most common are due to bad tenants and poor bookkeeping.

Staying on top of all the monies paid to you by any tenant is the key to avoiding rent problems. As the owner of the property you are entitled to write to your tenant after a seven-day delay on rent and to enquire as to why you haven't received your money. This can represent the beginning of what can, for some, become a long-winded process of recovery and demonstrates why it's imperative to stay one step ahead of your finances.

Rent problems, when they rear their ugly head, can be a tricky business but you should endeavor to talk through the rent problem with your tenant before thinking of taking the matter further. However, in the worst-case scenario, if you haven't received any money after 8 weeks you are entitled to apply for a Section 8 notice which will inform the tenant he or she has 14 days to pay up.

Private landlords

The onus on private landlords to stay abreast of the law and on top of their legal paperwork is considerably more than on those who lease through a letting agent. The upside to not using a letting agent however is that you won't have to pay any extra fees during the rental period. 

If you are near to the leased property and are able to oversee its management during the Tenancy Agreement it may be more cost effective to assume the role of a private landlord. You may, however, want to consider using an agent to find a suitable tenant and take over responsibility from there.

Private landlords are responsible for the installation and upkeep of equipment to heat and provide gas water and electric to the rented property so as to make the property is habitable. They are also responsible for the structural safety of the property and all repairs and faults that fall in these areas should be attended to as soon as the tenant reports them. While this is an additional pressure from being a private landlord, a speedy response can help to avoid a situation whereby the tenant withholds rent in lieu of a breach of contract.

If you're just getting started or just have a question, there are many private landlord forums online. Through these sites you can access excellent legal advice in the event of a bad tenant or a tenancy renewal. Private landlords can also subscribe to monthly magazines in order to keep up with changes in the law. 

     

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